FAQ – Zarape Pop

ORDERS

MY ORDER HAS SHIPPED BUT I NEED TO MAKE CHANGES OR CHANGE MY ADDRESS.

Only orders that have not been shipped can be modified. Please email your order # and reason for modification to support@zarapepop.com for further assistance. We will respond within 24 hours or call our (626) 699-1211 for immediate assistance between 10 am - 5 pm PST (Monday-Friday), excluding holidays.

We are unable to make any modifications or cancellations once the order has been processed and shipped from our warehouse. If it was shipped, we can only update addresses if the order is returned to our facility, or we recommend contacting UPS or USPS with your tracking number to request an address change first.

CANCELLATION POLICY

I’M HAVING TROUBLE PLACING MY ORDER

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

WHAT ARE INSTALLMENTS BY AFTERPAY?

HOW DO I CHECK ON MY ORDER STATUS?

We recommend that you first create an account with us. Please note, all orders are processed and updated on business days only.

All order updates and alerts on status will be sent to the email provided when creating your purchase. You will receive an initial email notification when your order is confirmed. A second email notification will be sent once the order has been picked up by USPS or UPS along with your tracking info. A final email notification will be sent to you once your package has been delivered.

Please email support@zarapepop.com for further assistance. We will respond within 24 hours or call our (626) 699-1211 for immediate assistance between 10 am - 5 pm PST (Monday-Friday), excluding holidays.

SHIPPING

HOW MUCH IS SHIPPING?

WHEN WILL MY ORDER SHIP?

All orders will be processed between Monday to Friday, within 3-5 business days of placing the order. We're closed on Saturday and Sunday. All orders are shipped by the United States Postal Service (USPS) or by UPS for orders valued over $150. The estimated transit time is 5-8 business days for all ground shipments. We do not offer expedited shipping at this time.

WHAT COUNTRIES DO YOU SHIP TO?

MY PACKAGE WAS LOST, STOLEN, DELAYED, OR DAMAGED!

Zarapepop.com is not responsible for lost, delayed, damaged, or stolen packages. We offer Route Package Protection at check out. Route Package Protection covers lost, damaged, or stolen items and can be purchased during the checkout process with opt-in and opt-out coverage options. Please review their policies here.

If you have opted-in to receive Route Package Protection and have an issue with your package, please click here to start your claim process.

If you did not opt-in and purchase Route Package Protection, all claims regarding incomplete delivery issues should be filed directly with USPS or UPS. For orders shipped with USPS - please click here to initiate your search. Please have your tracking number and info ready. You can find more information about filing claims for uninsured packages here with USPS.

For orders shipped with UPS - please click here to initiate your search. Please have your tracking number and info ready. You can find more information about filing claims for uninsured packages here with UPS.

MY PACKAGE SHOWS DELIVERED BUT I HAVE NOT RECEIVED IT.

RETURN POLICY

I RECEIVED THE WRONG ITEM(S) OR SOMETHING IS MISSING FROM MY ORDER!

We try our best but mistakes can happen! Please contact our customer service team within 48 hours of delivery so that we may assist you further. Hold on to any/all items until further instructed for a solution. Please email support@zarapepop.com for further assistance. We will respond within 24 hours or call our (626) 699-1211 for immediate assistance between 10 am - 5 pm PST (Monday-Friday), excluding holidays.

WHAT IS YOUR RETURN & EXCHANGE POLICY?